Junior Account Manager DACH

Sales Role. Based in Cologne, Germany

Are you a go-getter, skilled in client growth, and looking for an exciting global role in one of the world’s leading technology companies? Our customers are some of the biggest brands in the world, from leading IT services companies to global leaders in media and entertainment. 

Listed on the Australian Stock Exchange and head quartered in New Zealand, the Straker Group is a dynamic technology company. We have pioneered the process of humans and machines working together to deliver high quality translations at scale. Our easy to manage multilingual solutions have been used by more than 50,000 customers around the world and in more than 100 languages.  The backbone of our business, Straker Translations – has established itself as a world-leading A.I data-driven translation platform powering the global growth of businesses.

Our business has been expanding rapidly over the last 5 years and we have a highly talented global team of over 150 people around the world.  In order to meet the changing needs of our business, we have created an exciting new role of a client focused Junior Account Manager in Cologne.

If you want to combine your sales skills with your passion for languages, then this will be the role for you! 

Role Purpose

  • Target key client accounts and grow revenue within those accounts against set targets
  • Focus on upselling clients aligned with the companies long term strategic vision
  • Manage the day to day activities associated with key accounts and ensure excellent customer support
  • Good skills in active listening, speaking and social perceptiveness when interacting with customers

Relationship Development

  • Identify new opportunities for process, revenue growth and increased revenue contribution
  • Prioritise, effectively deliver and satisfy the business needs and business objectives
  • Great communication skills
  • Work with production team to identify and resolve any client concerns both proactively and reactively
  • Identify and engage with key client decision makers, as well as leading and focusing the sales effort to maximise the opportunity for success

Business Performance

  • Work with Solutions Lead to identify target accounts and tactics to grow the revenue base off those clients
  • Achieve quarterly repeat customer revenue targets
  • Travel requirements: The Account Manager will have to visit our DACH clients, attend trade fairs and visit other European offices.
  • Work with the production team to ensure all jobs are delivered to client specifications and track job metrics to ensure we meet or exceed client delivery expectations
  • Undertake outbound activity (calling, email marketing) to build a pipeline with customers
  • Identify key opportunities for account growth and reference relevant internal staff to help expand client revenue
  • Handle technical aspects of translation including multimedia production, multilingual web sites and interaction with our development team
  • Respond to client enquiries for translation projects
  • Prepare costings for clients
  • Manage client feedback on translation projects
  • Ensure correct pricing and business model application for long term growth and margin optimisation

Major Challenges

  • Efficient prioritisation of workload
  • Revenue targets
  • Education of clients to understand process in customer focused manner
  • Developing positive and co-operative working relationships with Project Managers.

Educational Qualifications

Tertiary Qualification in a business related discipline or equivalent experiential background.

Competencies

  • Strong interpersonal skills and ability to build strong relationships.
  • Sales experience
  • Customer obsessed – awesome customer service skills
  • Knowledge and experience within the industry would be a plus.
  • MS Word and Excel skills to intermediate level
  • Positive attitude with a good sense of humour
  • Ability to work as part of a team or autonomously
  • Self motivated with strong work ethic
  • German native speaker and fluent in English

Why Straker Translations?

This is a fantastic opportunity to join a thriving global business where you can put your existing skills to work and grow with the support of our dynamic, experienced team.

Besides, you will work in a real international team with flexible hours and home office policies.

If this sounds like the perfect role for you, please apply now!