Customer Success Account Manager – Sales

Based in Denver, Colorado

If you are a natural at building rapport with customers while being action oriented and possess sound problem solving capabilities – then this could be the role for you!  Here is your opportunity to join a growing global team and play a key role in ensuring that we grow our customer base and deliver  innovative, effective solutions that will meet and exceed the customers expectations.

Straker Group is a dynamic technology  company. We have pioneered the process of humans and machines working together to deliver high quality translations at scale. Our easy to manage multilingual solutions have been used by more than 50,000 customers around the world and in more than 100 languages.  The backbone of our business, Straker Translations – has established itself as a world-leading A.I data-driven translation platform powering the global growth of businesses.

Straker is seeking a Customer Success Account Manager who will report to the Head of Customer Success, Americas. The success candidate will be responsible for client growth and retention across all industries in North America (primarily US and Canada). An ideal candidate will fully engage in learning how to approach localization solutions, and will then be able to consult with potential clients on implementing those solutions — including API, various website extensions, and general translations. Every day will bring a different challenge and you must be able to adapt on-the-fly to thrive in each new situation.

Requirements

  • Located in Denver, Colorado
  • Bachelor’s degree
  • 1-4 years of B2B sales or retention experience
  • Strong written and verbal communication skills
  • Strong interpersonal and relationship-building skills
  • Strong organizational skills
  • Ability to meet tight deadlines with many initiatives in the air

Preferred but not required:

  • Familiarity with Salesforce, JIRA and OKR frameworks
  • Strong ability to manipulate files within Microsoft Office suite (particularly Excel and PowerPoint)
  • Familiarity working with large corporate clients
  • Localization or linguistic background

Responsibilies:

  • Meet monthly and yearly sales retention and growth goals
  • Cultivate genuine expertise of localization solutions specific to your client base
  • Develop streamlined client solutions to reduce/avoid manual effort for all parties
  • Provide timely service to prospective and existing clients
  • Communicate effectively with different departments to provide client solutions
  • Represent Straker at on-site visits
  • Be a team player – Straker is a company that values a culture of pitching in wherever needed

Package:

  • $50,000 base salary
  • Annual performance-based commission structure
  • Health Insurance scheme
  • 3 Weeks annual leave
  • Half day Birthday Leave

We are eager to fill this role quickly and have someone join our fabulous Denver team so if this sounds like the role for you – please reach out to us now!! Please apply here: https://strakertranslations.bamboohr.com/jobs/view.php?id=62

Please check out our Careers Video to learn more about our Company: