Account Manager

Based in Philadelphia, USA

Straker Translations is a leading Translation Service company using a combination of technology and people to provide state-of-the-art translation services across the globe.  We are looking for a dynamic Account Manager to support our growing enterprise business in North America.  The Account Manager will be responsible for developing & maintaining existing client relationships while leading the client to full adoption of our service.

We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high satisfaction, and ongoing expansion opportunities.  The Account manager will work within their assigned clients’ organization, fostering a deep cross-organization understanding of needs and technology offers for each client, managing correspondence and ensuring that the client’s experience exceeds expectations.

A successful Account Manager will have a consultative approach and the ability to quickly understand our industry and the clients we serve to guide clients through the localization process, moreover, the Straker process.

If you are a passionate Client Success champion who is constantly improving client relationships for adoption and growth, this is the opportunity and the company for you!

Responsibilities include:

  • Build and maintain relationships with assigned clients through a proactive approach to client engagement
  • Identify new opportunities within existing accounts for service enhancements and add-ons
  • Work with clients to ensure they are leveraging our service effectively and finding value in our services
  • Become an expert in Straker Translations offerings and educate clients on the use and benefits of our entire service offering
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional client experience and take care of any client issues
  • Be a client advocate while capturing feedback and reporting requests to the appropriate department
  • Efficiently manage time to focus on essential activities to ensure client satisfaction, account renewal, and account growth
  • Maintain a revenue base by managing account retention and renewal
  • Drive upgrade revenue through increased product adoption and usage
  • Ensure all administrative needs for the client are met and updated with the required frequency to ensure no disruption of service
  • Use a consultative approach with clients to uncover additional opportunities for engagement within the client organization

For more info on Straker Translations, please check out our careers page.

If this sparks your interest – we would love to hear from you – don’t wait – please apply NOW.