At Straker Translations, we know each and every translation is unique.
We always strive to give you the best service available, and appreciate feedback, compliments and complaints. They help us to ensure we are on the right track, delivering you accurate, timely, cost effective translations.
However, sometimes things do not go as expected. If you have a concern about your translation please use our complaints procedure, designed to find solutions in a fast, friendly and effective way.
We want to respond to your concern as soon as possible. Please email us as soon as possible to avoid any delay in getting back to you.
WHAT CAN YOU EXPECT FROM US?
We will take your complaint seriously and deal with it fairly.
If you feel we have not met our terms and conditions, as per your quote (click here to view our terms and conditions), please contact your project manager directly. On receipt of your complaint, we will have our Quality Control Officer review your file and get back to you as soon as possible. We may need more information from you, the translator(s) or internal members of our staff.
After full consideration, the Quality Control Officer will provide you with one or more suggested solutions for you to select from. However, if you have a preferred solution please let us know.